An EY India report suggests that banks must compete on customer experience and evolve physical branches into phygital advisory hubs. The report highlights the importance of anticipating customer needs and blending digital tools with human interaction.
The Reserve Bank of India (RBI) is developing digital public infrastructure and payments intelligence platforms using artificial intelligence and application programming interfaces to improve customer experience and strengthen the payments ecosystem.
FedEx and ServiceNow have expanded their collaboration to develop an AI-powered supply chain solution aimed at optimising workflows and enhancing customer experiences. The partnership was announced at the Knowledge 2026 AI conference in Las Vegas.
Tata Sons Chairman N Chandrasekaran addressed Air India employees, acknowledging the airline's challenging phase while reaffirming the Tata Group's commitment to its long-term transformation, focusing on service quality, safety, and operational improvements.
The Central Board of Indirect Taxes and Customs (CBIC) has enabled UPI, debit, and credit card payments for Customs duty on the ICEGATE portal, enhancing ease of doing business for importers and exporters.
Credit card adoption is rapidly expanding beyond India's major metropolitan areas into Tier-II and Tier-III cities, driven by increasing incomes, digital awareness, and the integration of RuPay credit cards with UPI, according to a new report by SBI Card.
Three disappointing experiences with Tata companies made me question whether the group's historic values of customer focus and accountability are slowly fading, notes Dr N Ravichandran.
Alia Bhatt made waves at Cannes 2026, not just for her stunning outfits but also for her classy response to trolls.
Best in class asset quality, strong retail granularity, and a sustainable return ratio -- these are the things we will look at, says Yes Bank's new MD and CEO Vinay Tonse.
Air India has deferred annual salary increments for its staff by at least one quarter and urged a "relentless focus on costs" due to external headwinds like the closure of Pakistan airspace, West Asia conflict, rupee depreciation, and a significant surge in aviation turbine fuel prices, though the airline has assured there will be no layoffs.
SIS Ltd, a security and facility management services provider, aims to cross Rs 20,000 crore in revenue by FY27, driven by strong double-digit growth, expansion of its service network, and a simplified regulatory framework under new labour codes, said its Group Managing Director Rituraj Sinha.
Air India is significantly embracing artificial intelligence to enhance operational efficiency, improve customer services, increase revenues, and reduce costs as part of its ambitious transformation plan under the Tata Group.
Air India is undertaking a $400 million programme to modernise its legacy fleet, with plans to complete the retrofit of its entire Boeing 787-8 fleet by the first quarter of 2028 and its Boeing 777 fleet by 2029.
TRAI Chairman Anil Kumar Lahoti highlights the increasing importance of Artificial Intelligence in the design, management, and experience of telecom networks in India, noting its role in self-optimising networks, cybersecurity, and preparing for 6G technology.
Air India is upgrading its fleet of Boeing 787-8 aircraft, crucial for its long-haul operations, with retrofitting expected to be completed by early 2028. The airline has already received its first retrofitted plane, featuring a three-class configuration.
Wipro has launched its AI-Data Centre solution, integrating NVIDIA's AI Enterprise platform, to accelerate enterprise-scale AI adoption and modernise data centre environments.
rediffGURU Vishal Bisht, founder and CEO of IT services provider Marksman Technologies, recommends strategies to build a successful brand.
ServiceNow has announced an expansion of its AI Control Tower offering with new capabilities that give enterprises control over every AI system, agent, and workflow, regardless of where it runs.
Google's AI Search marks a shift from information discovery to information delivery.
Tata Power has announced a collaboration with Databricks to develop a data and AI platform aimed at enhancing operational efficiency, decision-making, and innovation across its energy systems.
Xiaomi has introduced its new S Mini LED series of smart televisions in India, marking its entry into Mini LED technology with enhanced picture quality, superior contrast and increased brightness. The series is available in 55, 65, and 75-inch sizes, with prices starting from 51,999, and offers banking discounts and EMI options.
Tata Power collaborates with Salesforce to digitally transform its rooftop solar, EV charging, and smart home solutions businesses, aiming to enhance customer engagement and operational efficiency.
SBI General Insurance aims to achieve a 10 per cent market share among private and standalone health insurers within approximately five years, up from its current 7.17 per cent, said Naveen Chandra Jha, managing director and chief executive officer, SBI General Insurance.
Tata Consultancy Services (TCS) has announced annual salary hikes effective April 1, with top performers receiving double-digit increases, while also renewing its multi-year strategic partnership with UK retailer Marks & Spencer (M&S) to support its omnichannel and data-driven transformation with AI.
Life Insurance Corporation (LIC) has launched two new mobile applications, MyLIC for policyholders and Super Sales Saathi for its sales intermediaries, aiming to enhance digital agility and cater to the younger generation's needs. The apps, part of LIC's DIVE digital transformation platform, offer features like policy management, premium payments, and personalised recommendations.
Anthropic's Claude AI chatbot experienced a second outage within 24 hours, impacting users in various regions. The disruption follows a previous outage and comes amid scrutiny over the AI's capabilities and potential uses.
Researchers at IIT Kanpur are studying alpha waves in the brain to understand how stress affects cognitive functions. The study aims to build automated models of stress dimensions using EEG and correlating them with factors like loss of control, helplessness, and anxiety.
Fintech company Pine Labs has acquired Shopflo, an online checkout optimisation platform, for Rs 88 crore in an all-cash deal aimed at providing a unified commerce platform for merchants.
Alia Bhatt's first daytime appearance at the Cannes Film Festival 2026 instantly became one of her best red carpet moments ever as she walked in a soft, dreamy hand-painted gown inspired by the French Riviera.
IT services major LTM is set to introduce a new pricing framework, 'Blueverse Credit', in the first quarter of FY27, aiming to align monetisation with the growing adoption of agentic artificial intelligence.
Discover the inspiring journey of Komal Prabhu, called the Queen of GSB Cuisine, that saw her switch professions -- a Bharata Natyam dancer became a celebrated chef devoted to preserving traditional Gaud Saraswat Brahmin food traditions.
A leader can spend authority on themselves -- on appearing decisive, on appearing in control, on appearing irreplaceable. Or they can spend it on the people around them -- on giving them the ball back, on creating conditions in which other people's confidence and capability can grow. Over a long enough horizon, the second compounds in a way the first never does. And that's exactly what Microsoft Chairman and CEO Satya Nadella has done.
Tata Steel has expanded its partnership with Google Cloud to deploy a unified, enterprise-wide artificial intelligence (AI) strategy across its global value chain, resulting in significant operational improvements.
Prudential plc has announced its acquisition of a 75 per cent stake in Bharti Life Insurance for approximately 3,500 crore, a strategic move to secure majority ownership in the Indian life insurance market. This acquisition necessitates Prudential reducing its holding in ICICI Prudential Life Insurance to below 10 per cent.
Semiconductor firm Tessolve has appointed Ravi Kumar Chirugudu as President and Chief Operating Officer (COO).
Travel is now the dominant spending category for India's affluent consumers, who are prioritising experiences and luxury goods over retail buying, according to a new report.
As temperatures soar, booking queries have surged by double digits -- going up to 125 per cent -- for destinations like Kashmir, Shillong, Gangtok, Munnar, Leh, Rishikesh, Guwahati, Imphal, Kodaikanal and the Andamans.
Tata Power has partnered with Salesforce to digitally transform its rooftop solar, EV charging, and smart home solutions businesses, aiming to enhance customer engagement and operational efficiency.
Flipkart and Uber have announced a partnership to integrate Flipkart's SuperCoins reward programme into Uber's mobility services, allowing users to earn rewards on rides.
'We are staying away from making forward-looking statements on when we will reach 1 trillion, etc. But growth will be rapid; it's only a matter of time.'
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