An EY India report suggests that banks must compete on customer experience and evolve physical branches into phygital advisory hubs. The report highlights the importance of anticipating customer needs and blending digital tools with human interaction.
The Reserve Bank of India (RBI) is developing digital public infrastructure and payments intelligence platforms using artificial intelligence and application programming interfaces to improve customer experience and strengthen the payments ecosystem.
Pragya Misra, OpenAI's head of public policy and strategy for India, stated that the next phase of AI will concentrate on driving measurable outcomes rather than mere experiments. She highlighted examples like Cars24 using AI for customer retention and a healthcare company building its CRM with OpenAI's Codex, demonstrating AI's tangible business impact and cost-saving potential. OpenAI aims for artificial general intelligence (AGI) to benefit all humanity by making AI accessible and addressing enterprise concerns like data residency.
Bank of Baroda has launched 'bob World 2.0', an AI-powered mobile banking app featuring voice-command capabilities for payments and navigation. The updated app also includes a personal finance management module and a persona-based customer experience, aiming to offer intuitive, secure, and personalised banking services.
RBI Governor Sanjay Malhotra stated that the central bank consistently views fintechs as 'valuable partners' in shaping India's future financial system, crediting the sector with expanding financial inclusion, enhancing customer experience, and streamlining credit delivery, particularly for MSMEs.
Geopolitical disruptions have made shipping times unpredictable and raised costs for Volvo Car India, which may have to increase vehicle prices if the situation persists, its Managing Director Jyoti Malhotra said on Monday.
The Central Board of Indirect Taxes and Customs (CBIC) is set to significantly increase its use of artificial intelligence (AI), machine learning (ML), and real-time analytics in Customs processes, aiming for a near-touchless, near-digital clearance experience, according to Chairman Vivek Chaturvedi.
Econz IT Services, in partnership with Google Cloud, has launched Bengaluru's first Gemini Enterprise Experience Centre. This centre provides an immersive environment for businesses to develop and deploy advanced Agentic AI solutions, marking a significant step in enterprise AI innovation in the region.
Customer experience firm Fusion CX is significantly investing in AI-enabled services and data infrastructure, aiming to increase its share in total turnover to 25% within 12-18 months. The company, which reported a turnover of Rs 1,818.13 crore in FY26, is preparing for an IPO of Rs 800-1,000 crore in October, driven by organic growth, acquisitions, and its AI strategy.
Mahindra Group's Bristlecone, a supply chain services provider, reported a 24 per cent year-on-year growth. The company is pursuing a "project unicorn" initiative to achieve a billion-dollar valuation in a few years, driven by expanded offerings, strategic investments in AI and IP, and a focus on resilient supply chains.
Tata Consultancy Services (TCS) and Google Cloud have inaugurated a new Gemini Experience Center (GEC) in Mexico City. This facility, the second in Latin America and ninth globally for TCS, is equipped with over 3,000 AI agents and aims to drive industry-specific AI solutions across various sectors. It will help organisations bridge the gap between AI experimentation and implementation, enhancing innovation and data-driven decision-making in the region.
Luxury car buyers in India are spending lakhs -- and sometimes crores -- to make their cars truly their own, turning personalisation into a growing business opportunity for automakers.
Tata Motors Passenger Vehicles Ltd (TMPV) has launched its new brand identity, TATA.CARS, aiming to appeal to a younger demographic with a focus on smarter, greener, and more connected mobility experiences.
Cummins India has announced the appointment of Gbile Adewunmi as its new Managing Director, effective November 1. Adewunmi, currently VP for Power Systems Industrial Markets, will also take on CEO responsibilities, highlighting India's strategic importance to Cummins.
Cummins India has announced the appointment of Gbile Adewunmi as its new Managing Director, effective November 1. Adewunmi, currently VP for Power Systems Industrial Markets, will also take on CEO responsibilities, highlighting India's strategic importance to Cummins.
Adobe has announced Anil Chakravarthy as its new president and CEO, succeeding Shantanu Narayen, who will transition to executive chair. Chakravarthy, an alumnus of Banaras Hindu University and IIT, will assume the role on December 1, leading the company into an AI-driven era.
IT services firm Tech Mahindra has announced a collaboration with AI coding platform SpaceXSI to help global enterprises modernise legacy applications, accelerate software delivery, and improve developer productivity through AI-assisted engineering across the software lifecycle. The partnership aims to embed AI intelligence across the software development lifecycle for better business outcomes, focusing on sectors like technology, telecommunications, and banking.
WazirX founder Nischal Shetty stated, "We have outdone ourselves, but it is a journey we are still on, and there is a long way to go," reflecting on the cryptocurrency exchange's year-long journey since restarting operations after a cyberattack and restructuring.
Apple Pay has officially launched in India, integrating with CCAvenue and partnering with Axis Bank to bring secure and convenient mobile payment solutions to millions of iPhone, iPad, and Apple Watch users across a vast network of merchants.
Focus on clarity. Avoid keyword stuffing, advises Sarieka S Vaze, head of HR and administration at Montran Corporation.
Andhra Pradesh and Punjab National Bank (PNB) have signed an MoU to establish the PNB Quantum Finance Hub at Amaravati Quantum Valley. This initiative aims to foster innovation and adopt next-generation technologies like AI and Quantum Computing in the banking sector, focusing on cybersecurity, fraud detection, and customer experience.
Cognizant and Google Cloud have announced an expanded partnership to accelerate the adoption of agentic AI, forming a new 'Gemini Frontier Capability Group'. This initiative combines Google's AI platform with Cognizant's expertise to help enterprises deploy resilient, production-grade AI agents and drive business value. The group will focus on areas like legacy modernisation and cyber defence, with Cognizant also scaling Gemini internally.
Samsung Electronics has launched its new Galaxy Z8 series, featuring the Z Fold8 Ultra, Z Fold8, and Z Flip8. These foldable smartphones are thinner, lighter, and boast larger displays, AI capabilities, and enhanced durability through new Flex Titanium technology. Indian customers can pre-order the devices soon.
Chikankari has long been one of India's most loved embroidery traditions. Originating in Lucknow, Uttar Pradesh, this centuries-old craft is known for its fine hand embroidery, traditionally worked in white thread on lightweight fabrics such as cotton, muslin and mulmul. Its beauty lies in the details, with different stitches creating everything from delicate flowers to elaborate jaal patterns.
Cortex DC, a company of The Chatterjee Group (TCG), announced its entry into the data centre market with plans to develop 2 GW of AI-ready capacity across India over the next seven years. The initiative aims to meet the growing demand for high-performance computing, targeting hyperscalers, cloud service providers, and advanced AI workloads with a focus on speed, scale, and sustainable power.
A graphic designer, Pankaj Gupta, was arrested by Mumbai Crime Branch for creating malicious Android Package Kit (APK) files that enabled cyber fraudsters to cheat over 9,600 people of Rs 150 crore. Gupta, who previously escaped a digital arrest scam, developed APKs disguised as government services, selling them to cybercriminal networks in Bihar and Jharkhand.
Tata Group's British luxury carmaker Jaguar Land Rover (JLR) announced plans to reduce its global workforce by approximately 4,000 roles over the next two years, aiming for 1.7 billion in savings to enhance sustainable profitable growth and invest in future technologies.
Festival shoppers are increasingly turning to EMIs and other affordability options for high-value purchases, especially beyond metro cities.
Defence Minister Rajnath Singh on Tuesday called for dialogue and diplomacy to resolve global conflicts, stating, "war can never be the answer to war," while addressing the Shanghai Cooperation Organisation (SCO) Council of Heads of Government meeting in Dushanbe, Tajikistan.
A dozen companies, including major players like Jio Platforms and Zetwerk Manufacturing Business, are poised to launch Initial Public Offerings (IPOs) in October, continuing India's strong fundraising momentum in the primary market. These offerings span diverse sectors, reflecting sustained investor interest in businesses with robust growth prospects.
L&T Technology Services (LTTS) has inaugurated an NVIDIA-powered Engineering Intelligence (EI) lab in Bengaluru, designed to showcase AI-native manufacturing, digital twins, and autonomous systems. The facility offers clients a comprehensive view of the manufacturing journey, from virtual validation to autonomous operations, and plans to expand to the US.
IndiGo and Air India Group will progressively shift flights from Mumbai's Chhatrapati Shivaji Maharaj International Airport (CSMIA) to the newly built Navi Mumbai International Airport (NMIA) starting from December. This phased transition, expected to complete by the 2027 summer aviation season, aims to ease capacity constraints at CSMIA, facilitate its Terminal 1 redevelopment, and establish a dual-airport system for Mumbai, enhancing connectivity and future growth.
A country that makes the isotope sets the timetable for everyone who needs it.
India's markets regulator Sebi has launched 'Demat 2.0', a pilot project for tokenisation of corporate bonds, enabling atomic settlement through integration with RBI's wholesale CBDC. This new market infrastructure uses Distributed Ledger Technology (DLT) to make bond issuance, trading, and settlement faster and more efficient. India is the first country to issue corporate bonds natively on a distributed ledger with central bank digital currency settlement. Additionally, RBI Governor announced new UPI innovations: 'Tap & Pay' for faster POS transactions and MyUPI, an AI-powered customer support solution.
Anup Saha, currently a Wholetime Director at Kotak Mahindra Bank, has been appointed as the new Managing Director and Chief Executive Officer for a three-year term, effective January 1, 2027, with the Reserve Bank of India's approval.
Passenger traffic Y-o-Y fell 26.8 per cent in April and 24.6 per cent in May, while capacity declined 9.6 per cent and 11.3 per cent, respectively.
Hyundai Motor India is set to outpace the broader passenger vehicle market, projecting an 8-10 per cent domestic sales growth in H2FY27, fueled by strategic launches of a new mid-size SUV and a dedicated electric vehicle, alongside increased production capacity.
Weak verbs and poor language can make even impressive achievements seem ordinary, points out Nayagam PP, a career coach and founder of EduJob360.
'The Rs 35,000 crore of capex every year, I don't get to sign 35 paise out of this.'
Airtel Business CEO Sharat Sinha stated that evolving architecture and methodologies for safely deploying Artificial Intelligence, coupled with adequate guardrails, are essential to unlock productivity gains. He welcomed the government's upcoming consultation paper on AI regulation, focusing on safety, deepfakes, and a human-first approach. Sinha also highlighted AI's role in driving demand for digital infrastructure and Airtel's growth in cybersecurity and fraud prevention.
